Products in stock will be delivered within 5 working days from the order confirmation. The package will be delivered with a delivery service, which in our case is called “Pošta Slovenje/The Post of Slovenia” to the provided address.
The customer is obligated to pay the shipping cost if the value of the total order does not equal or exceed 90,- €. The shipping fee includes the total cost of shipping and the customer will not be billed with any additional fees in the shipping process. As mention above, the cost of shipping is transparent and evident before the order confirmation. In case the order value exceeds 90,-€, there will be no shipping cost. In case the customer is unavailable and does not receive the package, the delivery provider will either leave a note to the customer or visit him/her again. All the shipments are insured, meaning that we replace the delivery with a new one or return the money in case of any occurred damage.
In case of a delay in delivery, we will inform the customer by using the provided contact details. Pošta Slovenije/The Post of Slovenia is responsible for any damages and lost packages. In case of a damaged or lost package, the customer must inform the post provider or the seller (Meadery Jere). We will send a new package immediately after receiving such information.